Add embeddable chat widget for websites
Reuses the existing portal-token/SSE mechanism (customers.portalToken, /api/portal/events) for anonymous widget visitors instead of building a parallel auth system. Public API: session bootstrap + messages endpoint, both scoped by a non-secret siteKey with optional origin allowlist. Embeddable script (public/widget.js) is a small self-contained vanilla JS file: floating button + iframe kept mounted for a live SSE connection, with a postMessage bridge for the unread badge. Admin UI at Settings -> Виджет manages sites and shows the embed snippet. Also generalized recordTelegramInboundMessage -> recordChatInboundMessage (channel param) since Telegram and the widget need the identical find-or-create-open-ticket heuristic. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
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ogrechkoandClaude Sonnet 5 committed
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@@ -3,7 +3,7 @@
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import { useMemo, useState } from "react";
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import Link from "next/link";
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import { AnimatePresence, motion } from "framer-motion";
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import { Send, Globe, UserRound, Mail, Plus } from "lucide-react";
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import { Send, Globe, UserRound, Mail, MessageSquare, Plus } from "lucide-react";
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import { useTicketEvents } from "@/lib/events/use-ticket-events";
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import { formatRelativeTime } from "@/lib/format";
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import type { TicketDTO, TicketStatus } from "@/lib/tickets/types";
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@@ -16,7 +16,13 @@ const COLUMNS: { status: TicketStatus; label: string }[] = [
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{ status: "closed", label: "Закрытые" },
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];
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const CHANNEL_ICON = { telegram: Send, portal: Globe, manual: UserRound, email: Mail } as const;
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const CHANNEL_ICON = {
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telegram: Send,
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portal: Globe,
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manual: UserRound,
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email: Mail,
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widget: MessageSquare,
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} as const;
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const PRIORITY_COLOR: Record<TicketDTO["priority"], string> = {
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low: "var(--text-faint)",
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@@ -2,12 +2,13 @@
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import Link from "next/link";
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import { usePathname } from "next/navigation";
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import { LayoutDashboard, Send, Mail } from "lucide-react";
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import { LayoutDashboard, Send, Mail, Code2 } from "lucide-react";
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const links = [
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{ href: "/dashboard", label: "Дашборд", icon: LayoutDashboard },
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{ href: "/settings/telegram", label: "Telegram", icon: Send },
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{ href: "/settings/email", label: "Почта", icon: Mail },
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{ href: "/settings/widget", label: "Виджет", icon: Code2 },
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];
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export function NavLinks() {
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@@ -0,0 +1,23 @@
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import { listWidgetSites } from "@/lib/tickets/service";
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import { WidgetSitesManager } from "./widget-sites-manager";
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export default async function WidgetSettingsPage() {
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const sites = await listWidgetSites();
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return (
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<div className="max-w-2xl">
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<h1 className="mb-1 text-xl font-bold tracking-tight">Виджет для сайтов</h1>
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<p className="mb-6 text-sm text-text-muted">
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Встройте чат на любой сайт — сообщения посетителей превращаются в заявки.
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</p>
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<WidgetSitesManager
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initialSites={sites.map((s) => ({
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id: s.id,
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name: s.name,
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siteKey: s.siteKey,
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allowedOrigin: s.allowedOrigin,
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enabled: s.enabled,
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}))}
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/>
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</div>
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);
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}
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@@ -0,0 +1,129 @@
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"use client";
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import { useState } from "react";
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import { Plus, Copy, Check } from "lucide-react";
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interface Site {
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id: string;
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name: string;
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siteKey: string;
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allowedOrigin: string | null;
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enabled: boolean;
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}
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export function WidgetSitesManager({ initialSites }: { initialSites: Site[] }) {
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const [sites, setSites] = useState(initialSites);
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const [name, setName] = useState("");
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const [allowedOrigin, setAllowedOrigin] = useState("");
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const [loading, setLoading] = useState(false);
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const [error, setError] = useState<string | null>(null);
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async function handleCreate(e: React.FormEvent) {
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e.preventDefault();
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setLoading(true);
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setError(null);
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const res = await fetch("/api/widget/sites", {
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method: "POST",
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headers: { "Content-Type": "application/json" },
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body: JSON.stringify({ name, allowedOrigin: allowedOrigin || undefined }),
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});
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setLoading(false);
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if (!res.ok) {
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const data = await res.json().catch(() => null);
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setError(data?.error ?? "Не удалось создать сайт");
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return;
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}
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const { site } = await res.json();
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setSites((prev) => [site, ...prev]);
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setName("");
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setAllowedOrigin("");
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}
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async function toggleEnabled(site: Site) {
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const res = await fetch("/api/widget/sites", {
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method: "PATCH",
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headers: { "Content-Type": "application/json" },
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body: JSON.stringify({ id: site.id, enabled: !site.enabled }),
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});
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if (res.ok) {
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const { site: updated } = await res.json();
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setSites((prev) => prev.map((s) => (s.id === site.id ? updated : s)));
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}
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}
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return (
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<div className="flex flex-col gap-4">
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<form onSubmit={handleCreate} className="card flex flex-col gap-3 p-4 sm:flex-row sm:items-end">
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<label className="flex-1 text-sm">
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<span className="mb-1 block font-medium text-text-muted">Название сайта</span>
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<input
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required
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value={name}
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onChange={(e) => setName(e.target.value)}
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placeholder="top-sysops.ru"
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className="w-full rounded-md border border-border bg-surface px-3 py-2 text-sm outline-none focus:border-accent"
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/>
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</label>
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<label className="flex-1 text-sm">
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<span className="mb-1 block font-medium text-text-muted">Домен (необязательно)</span>
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<input
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value={allowedOrigin}
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onChange={(e) => setAllowedOrigin(e.target.value)}
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placeholder="https://top-sysops.ru"
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className="w-full rounded-md border border-border bg-surface px-3 py-2 text-sm outline-none focus:border-accent"
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/>
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</label>
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<button type="submit" disabled={loading} className="btn btn-primary shrink-0">
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<Plus size={15} />
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Добавить
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</button>
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</form>
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{error && <p className="rounded-md bg-danger-soft px-3 py-2 text-sm text-danger-soft-text">{error}</p>}
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{sites.length === 0 && <p className="text-sm text-text-muted">Сайтов пока нет.</p>}
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<div className="flex flex-col gap-3">
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{sites.map((site) => (
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<SiteCard key={site.id} site={site} onToggle={() => toggleEnabled(site)} />
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))}
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</div>
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</div>
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);
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}
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function SiteCard({ site, onToggle }: { site: Site; onToggle: () => void }) {
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const [copied, setCopied] = useState(false);
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const origin = typeof window !== "undefined" ? window.location.origin : "";
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const snippet = `<script src="${origin}/widget.js" data-key="${site.siteKey}" async></script>`;
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async function copySnippet() {
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await navigator.clipboard.writeText(snippet);
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setCopied(true);
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setTimeout(() => setCopied(false), 1500);
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}
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return (
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<div className="card p-4">
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<div className="mb-2 flex items-center justify-between">
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<div>
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<p className="text-sm font-medium">{site.name}</p>
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{site.allowedOrigin && <p className="text-xs text-text-faint">{site.allowedOrigin}</p>}
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</div>
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<label className="flex items-center gap-2 text-xs text-text-muted">
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<input type="checkbox" checked={site.enabled} onChange={onToggle} />
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{site.enabled ? "Включён" : "Выключен"}
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</label>
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</div>
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<div className="flex items-center gap-2 rounded-md bg-surface-hover px-3 py-2">
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<code className="flex-1 overflow-x-auto whitespace-nowrap text-xs">{snippet}</code>
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<button onClick={copySnippet} className="btn btn-ghost shrink-0 px-2 py-1">
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{copied ? <Check size={13} /> : <Copy size={13} />}
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</button>
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</div>
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</div>
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);
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}
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@@ -0,0 +1,71 @@
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export const runtime = "nodejs";
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import { NextResponse } from "next/server";
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import { z } from "zod";
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import {
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getWidgetSiteByKey,
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getCustomerByPortalToken,
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renameCustomerIfGuest,
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recordChatInboundMessage,
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} from "@/lib/tickets/service";
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// Simple in-memory per-visitor rate limit — this is a public, unauthenticated
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// endpoint. Good enough at MVP scale; resets on restart.
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const attempts = new Map<string, { count: number; resetAt: number }>();
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const MAX_ATTEMPTS = 20;
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const WINDOW_MS = 5 * 60 * 1000;
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function isRateLimited(key: string): boolean {
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const now = Date.now();
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const entry = attempts.get(key);
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if (!entry || entry.resetAt < now) {
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attempts.set(key, { count: 1, resetAt: now + WINDOW_MS });
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return false;
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}
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entry.count += 1;
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return entry.count > MAX_ATTEMPTS;
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}
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const schema = z.object({
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siteKey: z.string().min(1),
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token: z.string().min(1),
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body: z.string().min(1).max(4_000),
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name: z.string().max(100).optional(),
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});
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export async function POST(request: Request) {
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const body = await request.json().catch(() => null);
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const parsed = schema.safeParse(body);
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if (!parsed.success) {
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return NextResponse.json({ error: "Invalid input" }, { status: 400 });
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}
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if (isRateLimited(parsed.data.token)) {
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return NextResponse.json({ error: "Слишком много сообщений — подождите немного" }, { status: 429 });
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}
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const site = await getWidgetSiteByKey(parsed.data.siteKey);
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if (!site || !site.enabled) {
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return NextResponse.json({ error: "Unknown or disabled widget" }, { status: 404 });
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}
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const customer = await getCustomerByPortalToken(parsed.data.token);
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if (!customer) {
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return NextResponse.json({ error: "Invalid token" }, { status: 404 });
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}
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const name = parsed.data.name?.trim();
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if (name) {
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await renameCustomerIfGuest(customer.id, name);
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}
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const result = await recordChatInboundMessage({
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customerId: customer.id,
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channel: "widget",
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body: parsed.data.body,
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authorName: name || customer.displayName,
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subjectForNewTicket: `Чат (${site.name}): ${parsed.data.body.slice(0, 60)}`,
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});
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return NextResponse.json(result, { status: 201 });
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}
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@@ -0,0 +1,52 @@
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export const runtime = "nodejs";
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import { NextResponse } from "next/server";
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import { z } from "zod";
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import {
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getWidgetSiteByKey,
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getCustomerByPortalToken,
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createGuestCustomer,
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listTicketsForCustomer,
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getTicketForCustomer,
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} from "@/lib/tickets/service";
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const schema = z.object({
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siteKey: z.string().min(1),
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token: z.string().optional(),
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});
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function originAllowed(request: Request, allowedOrigin: string | null): boolean {
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if (!allowedOrigin) return true;
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return request.headers.get("origin") === allowedOrigin;
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}
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/** Bootstraps (or resumes) a widget visitor's session and their current conversation, in one call. */
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export async function POST(request: Request) {
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const body = await request.json().catch(() => null);
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const parsed = schema.safeParse(body);
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if (!parsed.success) {
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return NextResponse.json({ error: "Invalid input" }, { status: 400 });
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}
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const site = await getWidgetSiteByKey(parsed.data.siteKey);
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if (!site || !site.enabled) {
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return NextResponse.json({ error: "Unknown or disabled widget" }, { status: 404 });
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}
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if (!originAllowed(request, site.allowedOrigin)) {
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return NextResponse.json({ error: "Origin not allowed" }, { status: 403 });
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}
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const customer =
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(parsed.data.token ? await getCustomerByPortalToken(parsed.data.token) : null) ??
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(await createGuestCustomer());
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const tickets = await listTicketsForCustomer(customer.id);
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const openTicket = tickets.find((t) => t.status !== "closed") ?? null;
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const result = openTicket ? await getTicketForCustomer(customer.id, openTicket.id) : null;
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return NextResponse.json({
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token: customer.portalToken,
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ticket: result?.ticket ?? null,
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messages: result?.messages ?? [],
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});
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}
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@@ -0,0 +1,51 @@
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export const runtime = "nodejs";
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import { NextResponse } from "next/server";
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import { z } from "zod";
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import { requireSession } from "@/lib/auth/require";
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import { listWidgetSites, createWidgetSite, setWidgetSiteEnabled } from "@/lib/tickets/service";
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export async function GET() {
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const { session, response } = await requireSession();
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if (!session) return response;
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return NextResponse.json({ sites: await listWidgetSites() });
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}
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const createSchema = z.object({
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name: z.string().min(1).max(100),
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allowedOrigin: z.string().url().optional(),
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});
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export async function POST(request: Request) {
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const { session, response } = await requireSession();
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if (!session) return response;
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const body = await request.json().catch(() => null);
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const parsed = createSchema.safeParse(body);
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if (!parsed.success) {
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return NextResponse.json({ error: "Invalid input" }, { status: 400 });
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}
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const site = await createWidgetSite(parsed.data.name, parsed.data.allowedOrigin);
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return NextResponse.json({ site }, { status: 201 });
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}
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const patchSchema = z.object({
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id: z.string().min(1),
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enabled: z.boolean(),
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});
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export async function PATCH(request: Request) {
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const { session, response } = await requireSession();
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if (!session) return response;
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const body = await request.json().catch(() => null);
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const parsed = patchSchema.safeParse(body);
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if (!parsed.success) {
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return NextResponse.json({ error: "Invalid input" }, { status: 400 });
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}
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const site = await setWidgetSiteEnabled(parsed.data.id, parsed.data.enabled);
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return NextResponse.json({ site });
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}
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@@ -0,0 +1,10 @@
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import { Suspense } from "react";
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import { WidgetChat } from "./widget-chat";
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export default function WidgetChatPage() {
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return (
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<Suspense fallback={null}>
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<WidgetChat />
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</Suspense>
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);
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}
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@@ -0,0 +1,143 @@
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"use client";
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import { useEffect, useRef, useState } from "react";
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import { useSearchParams } from "next/navigation";
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import { AnimatePresence, motion } from "framer-motion";
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import { Send } from "lucide-react";
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import { useTicketEvents } from "@/lib/events/use-ticket-events";
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import { formatRelativeTime } from "@/lib/format";
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import type { MessageDTO } from "@/lib/tickets/types";
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const STORAGE_KEY = "top-tickets-widget-token";
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export function WidgetChat() {
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const siteKey = useSearchParams().get("key") ?? "";
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const [token, setToken] = useState<string | null>(null);
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const [messages, setMessages] = useState<MessageDTO[]>([]);
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const [name, setName] = useState("");
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const [draft, setDraft] = useState("");
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const [ready, setReady] = useState(false);
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const [sending, setSending] = useState(false);
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const bottomRef = useRef<HTMLDivElement>(null);
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useEffect(() => {
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const stored = localStorage.getItem(STORAGE_KEY) ?? undefined;
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fetch("/api/widget/session", {
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method: "POST",
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headers: { "Content-Type": "application/json" },
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body: JSON.stringify({ siteKey, token: stored }),
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})
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.then((res) => res.json())
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.then((data) => {
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localStorage.setItem(STORAGE_KEY, data.token);
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setToken(data.token);
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setMessages(data.messages ?? []);
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setReady(true);
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});
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}, [siteKey]);
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useTicketEvents(token ? `/api/portal/events?token=${encodeURIComponent(token)}` : "", (event) => {
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if (event.type !== "message.created") return;
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setMessages((prev) => (prev.some((m) => m.id === event.message.id) ? prev : [...prev, event.message]));
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if (event.message.authorType === "agent") {
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window.parent.postMessage({ type: "top-tickets:new-message" }, "*");
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}
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});
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useEffect(() => {
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bottomRef.current?.scrollIntoView({ behavior: "smooth" });
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}, [messages.length]);
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async function sendMessage() {
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if (!draft.trim() || !token) return;
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setSending(true);
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const res = await fetch("/api/widget/messages", {
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method: "POST",
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||||
headers: { "Content-Type": "application/json" },
|
||||
body: JSON.stringify({ siteKey, token, body: draft, name: name.trim() || undefined }),
|
||||
});
|
||||
setSending(false);
|
||||
if (res.ok) {
|
||||
setDraft("");
|
||||
}
|
||||
}
|
||||
|
||||
if (!ready) {
|
||||
return <div style={{ height: "100%" }} />;
|
||||
}
|
||||
|
||||
const isFirstMessage = messages.length === 0;
|
||||
|
||||
return (
|
||||
<div className="flex h-full flex-col p-3">
|
||||
{isFirstMessage && (
|
||||
<label className="mb-2 block text-xs">
|
||||
<span className="mb-1 block text-text-muted">Ваше имя (необязательно)</span>
|
||||
<input
|
||||
value={name}
|
||||
onChange={(e) => setName(e.target.value)}
|
||||
placeholder="Как к вам обращаться?"
|
||||
className="w-full rounded-md border border-border bg-surface px-2 py-1.5 text-sm outline-none focus:border-accent"
|
||||
/>
|
||||
</label>
|
||||
)}
|
||||
|
||||
<div className="flex-1 overflow-y-auto">
|
||||
<AnimatePresence initial={false}>
|
||||
{messages.map((message) => (
|
||||
<MessageBubble key={message.id} message={message} />
|
||||
))}
|
||||
</AnimatePresence>
|
||||
{isFirstMessage && (
|
||||
<p className="mt-6 text-center text-sm text-text-muted">Напишите нам — обычно отвечаем быстро.</p>
|
||||
)}
|
||||
<div ref={bottomRef} />
|
||||
</div>
|
||||
|
||||
<div className="mt-2 flex gap-2">
|
||||
<textarea
|
||||
rows={1}
|
||||
value={draft}
|
||||
onChange={(e) => setDraft(e.target.value)}
|
||||
onKeyDown={(e) => {
|
||||
if (e.key === "Enter" && !e.shiftKey) {
|
||||
e.preventDefault();
|
||||
sendMessage();
|
||||
}
|
||||
}}
|
||||
placeholder="Напишите сообщение…"
|
||||
className="flex-1 resize-none rounded-md border border-border bg-surface px-3 py-2 text-sm outline-none focus:border-accent"
|
||||
/>
|
||||
<button onClick={sendMessage} disabled={sending || !draft.trim()} className="btn btn-primary">
|
||||
<Send size={15} />
|
||||
</button>
|
||||
</div>
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
||||
function MessageBubble({ message }: { message: MessageDTO }) {
|
||||
const isMine = message.authorType === "customer";
|
||||
|
||||
if (message.authorType === "system") {
|
||||
return <p className="my-2 text-center text-xs text-text-faint">{message.body}</p>;
|
||||
}
|
||||
|
||||
return (
|
||||
<motion.div
|
||||
layout
|
||||
initial={{ opacity: 0, y: 8 }}
|
||||
animate={{ opacity: 1, y: 0 }}
|
||||
transition={{ duration: 0.18 }}
|
||||
className={`mb-3 flex ${isMine ? "justify-end" : "justify-start"}`}
|
||||
>
|
||||
<div className={`max-w-[85%] rounded-lg px-3 py-2 text-sm ${isMine ? "bg-accent text-white" : "bg-surface-hover"}`}>
|
||||
<p className="mb-1 whitespace-pre-wrap">{message.body}</p>
|
||||
<p className={`text-[11px] ${isMine ? "text-white/70" : "text-text-faint"}`}>
|
||||
{formatRelativeTime(message.createdAt)}
|
||||
</p>
|
||||
</div>
|
||||
</motion.div>
|
||||
);
|
||||
}
|
||||
@@ -0,0 +1,3 @@
|
||||
export default function WidgetLayout({ children }: { children: React.ReactNode }) {
|
||||
return <div style={{ height: "100vh", width: "100%" }}>{children}</div>;
|
||||
}
|
||||
@@ -0,0 +1,10 @@
|
||||
CREATE TABLE `widget_sites` (
|
||||
`id` text PRIMARY KEY NOT NULL,
|
||||
`site_key` text NOT NULL,
|
||||
`name` text NOT NULL,
|
||||
`allowed_origin` text,
|
||||
`enabled` integer DEFAULT true NOT NULL,
|
||||
`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL
|
||||
);
|
||||
--> statement-breakpoint
|
||||
CREATE UNIQUE INDEX `widget_sites_site_key_unique` ON `widget_sites` (`site_key`);
|
||||
@@ -0,0 +1,609 @@
|
||||
{
|
||||
"version": "6",
|
||||
"dialect": "sqlite",
|
||||
"id": "59682ff3-ebbe-44b0-9eab-267734ad7e7c",
|
||||
"prevId": "5e7b8e52-00cf-4515-91e1-c6afdc990797",
|
||||
"tables": {
|
||||
"customers": {
|
||||
"name": "customers",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"display_name": {
|
||||
"name": "display_name",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"email": {
|
||||
"name": "email",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"telegram_chat_id": {
|
||||
"name": "telegram_chat_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"portal_token": {
|
||||
"name": "portal_token",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {
|
||||
"customers_telegram_chat_id_unique": {
|
||||
"name": "customers_telegram_chat_id_unique",
|
||||
"columns": [
|
||||
"telegram_chat_id"
|
||||
],
|
||||
"isUnique": true
|
||||
},
|
||||
"customers_portal_token_unique": {
|
||||
"name": "customers_portal_token_unique",
|
||||
"columns": [
|
||||
"portal_token"
|
||||
],
|
||||
"isUnique": true
|
||||
}
|
||||
},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"mailbox_config": {
|
||||
"name": "mailbox_config",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"imap_host": {
|
||||
"name": "imap_host",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"imap_port": {
|
||||
"name": "imap_port",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": 993
|
||||
},
|
||||
"smtp_host": {
|
||||
"name": "smtp_host",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"smtp_port": {
|
||||
"name": "smtp_port",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": 587
|
||||
},
|
||||
"user": {
|
||||
"name": "user",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"password_enc": {
|
||||
"name": "password_enc",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"allow_insecure_tls": {
|
||||
"name": "allow_insecure_tls",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": false
|
||||
},
|
||||
"enabled": {
|
||||
"name": "enabled",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": false
|
||||
},
|
||||
"verified_at": {
|
||||
"name": "verified_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"messages": {
|
||||
"name": "messages",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"ticket_id": {
|
||||
"name": "ticket_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"author_type": {
|
||||
"name": "author_type",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"author_id": {
|
||||
"name": "author_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"author_name": {
|
||||
"name": "author_name",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"body": {
|
||||
"name": "body",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"direction": {
|
||||
"name": "direction",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"email_message_id": {
|
||||
"name": "email_message_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {
|
||||
"messages_ticket_id_tickets_id_fk": {
|
||||
"name": "messages_ticket_id_tickets_id_fk",
|
||||
"tableFrom": "messages",
|
||||
"tableTo": "tickets",
|
||||
"columnsFrom": [
|
||||
"ticket_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "cascade",
|
||||
"onUpdate": "no action"
|
||||
}
|
||||
},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"sessions": {
|
||||
"name": "sessions",
|
||||
"columns": {
|
||||
"token_hash": {
|
||||
"name": "token_hash",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"user_id": {
|
||||
"name": "user_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"expires_at": {
|
||||
"name": "expires_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {
|
||||
"sessions_user_id_users_id_fk": {
|
||||
"name": "sessions_user_id_users_id_fk",
|
||||
"tableFrom": "sessions",
|
||||
"tableTo": "users",
|
||||
"columnsFrom": [
|
||||
"user_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "cascade",
|
||||
"onUpdate": "no action"
|
||||
}
|
||||
},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"telegram_config": {
|
||||
"name": "telegram_config",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"bot_token_enc": {
|
||||
"name": "bot_token_enc",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"bot_username": {
|
||||
"name": "bot_username",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"enabled": {
|
||||
"name": "enabled",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": false
|
||||
},
|
||||
"verified_at": {
|
||||
"name": "verified_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"tickets": {
|
||||
"name": "tickets",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"subject": {
|
||||
"name": "subject",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"status": {
|
||||
"name": "status",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "'new'"
|
||||
},
|
||||
"priority": {
|
||||
"name": "priority",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "'normal'"
|
||||
},
|
||||
"channel": {
|
||||
"name": "channel",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"customer_id": {
|
||||
"name": "customer_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"assignee_id": {
|
||||
"name": "assignee_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"last_message_at": {
|
||||
"name": "last_message_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
},
|
||||
"updated_at": {
|
||||
"name": "updated_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {
|
||||
"tickets_customer_id_customers_id_fk": {
|
||||
"name": "tickets_customer_id_customers_id_fk",
|
||||
"tableFrom": "tickets",
|
||||
"tableTo": "customers",
|
||||
"columnsFrom": [
|
||||
"customer_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "cascade",
|
||||
"onUpdate": "no action"
|
||||
},
|
||||
"tickets_assignee_id_users_id_fk": {
|
||||
"name": "tickets_assignee_id_users_id_fk",
|
||||
"tableFrom": "tickets",
|
||||
"tableTo": "users",
|
||||
"columnsFrom": [
|
||||
"assignee_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "set null",
|
||||
"onUpdate": "no action"
|
||||
}
|
||||
},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"users": {
|
||||
"name": "users",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"email": {
|
||||
"name": "email",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"password_hash": {
|
||||
"name": "password_hash",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"name": {
|
||||
"name": "name",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"role": {
|
||||
"name": "role",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "'agent'"
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {
|
||||
"users_email_unique": {
|
||||
"name": "users_email_unique",
|
||||
"columns": [
|
||||
"email"
|
||||
],
|
||||
"isUnique": true
|
||||
}
|
||||
},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"widget_sites": {
|
||||
"name": "widget_sites",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"site_key": {
|
||||
"name": "site_key",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"name": {
|
||||
"name": "name",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"allowed_origin": {
|
||||
"name": "allowed_origin",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"enabled": {
|
||||
"name": "enabled",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": true
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {
|
||||
"widget_sites_site_key_unique": {
|
||||
"name": "widget_sites_site_key_unique",
|
||||
"columns": [
|
||||
"site_key"
|
||||
],
|
||||
"isUnique": true
|
||||
}
|
||||
},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
}
|
||||
},
|
||||
"views": {},
|
||||
"enums": {},
|
||||
"_meta": {
|
||||
"schemas": {},
|
||||
"tables": {},
|
||||
"columns": {}
|
||||
},
|
||||
"internal": {
|
||||
"indexes": {}
|
||||
}
|
||||
}
|
||||
@@ -15,6 +15,13 @@
|
||||
"when": 1785070407727,
|
||||
"tag": "0001_mushy_purple_man",
|
||||
"breakpoints": true
|
||||
},
|
||||
{
|
||||
"idx": 2,
|
||||
"version": "6",
|
||||
"when": 1785072485453,
|
||||
"tag": "0002_broad_stellaris",
|
||||
"breakpoints": true
|
||||
}
|
||||
]
|
||||
}
|
||||
+14
-1
@@ -63,7 +63,7 @@ export const tickets = sqliteTable("tickets", {
|
||||
priority: text("priority", { enum: ["low", "normal", "high", "urgent"] })
|
||||
.notNull()
|
||||
.default("normal"),
|
||||
channel: text("channel", { enum: ["telegram", "portal", "manual", "email"] }).notNull(),
|
||||
channel: text("channel", { enum: ["telegram", "portal", "manual", "email", "widget"] }).notNull(),
|
||||
customerId: text("customer_id")
|
||||
.notNull()
|
||||
.references(() => customers.id, { onDelete: "cascade" }),
|
||||
@@ -120,3 +120,16 @@ export const mailboxConfig = sqliteTable("mailbox_config", {
|
||||
verifiedAt: integer("verified_at", { mode: "timestamp_ms" }),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
|
||||
/** A site the chat widget is embedded on. Public, non-secret identifier — labels ticket origin, not a trust boundary. */
|
||||
export const widgetSites = sqliteTable("widget_sites", {
|
||||
id: id(),
|
||||
siteKey: text("site_key")
|
||||
.notNull()
|
||||
.unique()
|
||||
.$defaultFn(() => crypto.randomBytes(12).toString("base64url")),
|
||||
name: text("name").notNull(),
|
||||
allowedOrigin: text("allowed_origin"),
|
||||
enabled: integer("enabled", { mode: "boolean" }).notNull().default(true),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
@@ -3,7 +3,7 @@
|
||||
import { useEffect, useLayoutEffect, useRef } from "react";
|
||||
import type { TicketEvent } from "@/lib/events/bus";
|
||||
|
||||
/** Subscribes to a ticket-events SSE endpoint for the lifetime of the component. */
|
||||
/** Subscribes to a ticket-events SSE endpoint for the lifetime of the component. Pass "" to defer subscribing (e.g. until a token is available). */
|
||||
export function useTicketEvents(url: string, onEvent: (event: TicketEvent) => void) {
|
||||
const handlerRef = useRef(onEvent);
|
||||
useLayoutEffect(() => {
|
||||
@@ -11,6 +11,7 @@ export function useTicketEvents(url: string, onEvent: (event: TicketEvent) => vo
|
||||
});
|
||||
|
||||
useEffect(() => {
|
||||
if (!url) return;
|
||||
const source = new EventSource(url);
|
||||
source.onmessage = (e) => {
|
||||
try {
|
||||
|
||||
@@ -5,7 +5,7 @@ import { telegramConfig } from "@/lib/db/schema";
|
||||
import { encryptCredential, decryptCredential } from "@/lib/crypto/credentials";
|
||||
import {
|
||||
findOrCreateCustomerByTelegramChatId,
|
||||
recordTelegramInboundMessage,
|
||||
recordChatInboundMessage,
|
||||
} from "@/lib/tickets/service";
|
||||
|
||||
interface BotState {
|
||||
@@ -36,8 +36,9 @@ function attachHandlers(bot: Telegraf) {
|
||||
const text = ctx.message.text;
|
||||
|
||||
const customer = await findOrCreateCustomerByTelegramChatId(chatId, displayName);
|
||||
await recordTelegramInboundMessage({
|
||||
await recordChatInboundMessage({
|
||||
customerId: customer.id,
|
||||
channel: "telegram",
|
||||
body: text,
|
||||
authorName: displayName,
|
||||
subjectForNewTicket: text.slice(0, 80),
|
||||
|
||||
@@ -1,6 +1,6 @@
|
||||
import { eq, and, ne, desc } from "drizzle-orm";
|
||||
import { db } from "@/lib/db/client";
|
||||
import { customers, tickets, messages, users } from "@/lib/db/schema";
|
||||
import { customers, tickets, messages, users, widgetSites } from "@/lib/db/schema";
|
||||
import { publishTicketEvent } from "@/lib/events/bus";
|
||||
import type { TicketDTO, MessageDTO, TicketChannel } from "@/lib/tickets/types";
|
||||
|
||||
@@ -139,12 +139,14 @@ async function findOpenTicketForCustomer(customerId: string) {
|
||||
}
|
||||
|
||||
/**
|
||||
* Telegram has no explicit ticket context — messages are a running chat
|
||||
* stream. Reuse the customer's currently open ticket if one exists,
|
||||
* otherwise open a new one. A closed ticket is reopened by a new message.
|
||||
* Telegram and the website widget have no explicit ticket context —
|
||||
* messages are a running chat stream. Reuse the customer's currently open
|
||||
* ticket if one exists, otherwise open a new one. A closed ticket is
|
||||
* reopened by a new message.
|
||||
*/
|
||||
export async function recordTelegramInboundMessage(params: {
|
||||
export async function recordChatInboundMessage(params: {
|
||||
customerId: string;
|
||||
channel: TicketChannel;
|
||||
body: string;
|
||||
authorName: string;
|
||||
subjectForNewTicket: string;
|
||||
@@ -157,7 +159,7 @@ export async function recordTelegramInboundMessage(params: {
|
||||
.insert(tickets)
|
||||
.values({
|
||||
subject: params.subjectForNewTicket,
|
||||
channel: "telegram" satisfies TicketChannel,
|
||||
channel: params.channel,
|
||||
customerId: params.customerId,
|
||||
})
|
||||
.returning();
|
||||
@@ -371,6 +373,49 @@ export async function getTicketForCustomer(customerId: string, ticketId: string)
|
||||
return result;
|
||||
}
|
||||
|
||||
export async function createWidgetSite(name: string, allowedOrigin?: string) {
|
||||
const [site] = await db
|
||||
.insert(widgetSites)
|
||||
.values({ name, allowedOrigin: allowedOrigin || null })
|
||||
.returning();
|
||||
return site;
|
||||
}
|
||||
|
||||
export async function listWidgetSites() {
|
||||
return db.query.widgetSites.findMany({ orderBy: desc(widgetSites.createdAt) });
|
||||
}
|
||||
|
||||
export async function getWidgetSiteByKey(siteKey: string) {
|
||||
return db.query.widgetSites.findFirst({ where: eq(widgetSites.siteKey, siteKey) });
|
||||
}
|
||||
|
||||
export async function setWidgetSiteEnabled(id: string, enabled: boolean) {
|
||||
const [site] = await db
|
||||
.update(widgetSites)
|
||||
.set({ enabled })
|
||||
.where(eq(widgetSites.id, id))
|
||||
.returning();
|
||||
return site;
|
||||
}
|
||||
|
||||
const GUEST_NAME = "Гость";
|
||||
|
||||
/** Only overwrites the placeholder name — never clobbers a name the visitor already gave. */
|
||||
export async function renameCustomerIfGuest(customerId: string, name: string) {
|
||||
const trimmed = name.trim();
|
||||
if (!trimmed) return;
|
||||
|
||||
await db
|
||||
.update(customers)
|
||||
.set({ displayName: trimmed })
|
||||
.where(and(eq(customers.id, customerId), eq(customers.displayName, GUEST_NAME)));
|
||||
}
|
||||
|
||||
export async function createGuestCustomer() {
|
||||
const [customer] = await db.insert(customers).values({ displayName: GUEST_NAME }).returning();
|
||||
return customer;
|
||||
}
|
||||
|
||||
export async function createManualTicket(params: {
|
||||
subject: string;
|
||||
body: string;
|
||||
|
||||
@@ -1,6 +1,6 @@
|
||||
export type TicketStatus = "new" | "open" | "pending" | "closed";
|
||||
export type TicketPriority = "low" | "normal" | "high" | "urgent";
|
||||
export type TicketChannel = "telegram" | "portal" | "manual" | "email";
|
||||
export type TicketChannel = "telegram" | "portal" | "manual" | "email" | "widget";
|
||||
export type MessageAuthorType = "customer" | "agent" | "system";
|
||||
export type MessageDirection = "in" | "out";
|
||||
|
||||
|
||||
Reference in new issue
Block a user