diff --git a/src/app/(admin)/dashboard/page.tsx b/src/app/(admin)/dashboard/page.tsx
index 40ad72d..2f255d0 100644
--- a/src/app/(admin)/dashboard/page.tsx
+++ b/src/app/(admin)/dashboard/page.tsx
@@ -1,6 +1,6 @@
 import { redirect } from "next/navigation";
 import { getCurrentSession } from "@/lib/auth/session";
-import { listTickets } from "@/lib/tickets/service";
+import { listTickets, listTags } from "@/lib/tickets/service";
 import { TicketBoard } from "./ticket-board";
 
 export default async function DashboardPage() {
@@ -8,6 +8,6 @@ export default async function DashboardPage() {
   if (!session) redirect("/login");
 
   const currentUser = { id: session.user.id, role: session.user.role };
-  const tickets = await listTickets(undefined, currentUser);
-  return <TicketBoard initialTickets={tickets} currentUser={currentUser} />;
+  const [tickets, tags] = await Promise.all([listTickets(undefined, currentUser), listTags()]);
+  return <TicketBoard initialTickets={tickets} allTags={tags} currentUser={currentUser} />;
 }
diff --git a/src/app/(admin)/dashboard/ticket-board.tsx b/src/app/(admin)/dashboard/ticket-board.tsx
index 1f3de5b..006e5c1 100644
--- a/src/app/(admin)/dashboard/ticket-board.tsx
+++ b/src/app/(admin)/dashboard/ticket-board.tsx
@@ -6,7 +6,7 @@ import { AnimatePresence, motion } from "framer-motion";
 import { Send, Globe, UserRound, Mail, MessageSquare, Plus, Inbox, Search, X } from "lucide-react";
 import { useTicketEvents } from "@/lib/events/use-ticket-events";
 import { formatRelativeTime } from "@/lib/format";
-import type { TicketDTO, TicketStatus } from "@/lib/tickets/types";
+import type { TicketDTO, TicketStatus, TagDTO } from "@/lib/tickets/types";
 import { isTicketVisibleTo } from "@/lib/tickets/visibility";
 import { NewTicketModal } from "./new-ticket-modal";
 import { Avatar } from "@/components/avatar";
@@ -45,9 +45,11 @@ const PRIORITY_COLOR: Record<TicketDTO["priority"], string> = {
 
 export function TicketBoard({
   initialTickets,
+  allTags,
   currentUser,
 }: {
   initialTickets: TicketDTO[];
+  allTags: TagDTO[];
   currentUser: { id: string; role: "admin" | "agent" };
 }) {
   const [tickets, setTickets] = useState<TicketDTO[]>(initialTickets);
@@ -100,13 +102,11 @@ export function TicketBoard({
 
   const baseTickets = query.trim() ? (searchResults ?? tickets) : tickets;
 
-  const availableTags = useMemo(() => {
-    const map = new Map<string, TicketDTO["tags"][number]>();
-    for (const ticket of baseTickets) {
-      for (const tag of ticket.tags) map.set(tag.id, tag);
-    }
-    return [...map.values()].sort((a, b) => a.name.localeCompare(b.name));
-  }, [baseTickets]);
+  // Every tag that exists, not just ones already applied to a currently
+  // loaded ticket — otherwise a freshly created tag has nothing to filter
+  // by until someone happens to tag a ticket with it. allTags is already
+  // name-sorted server-side (listTags orders by tagsTable.name).
+  const availableTags = allTags;
 
   const filteredTickets = useMemo(() => {
     if (!activeTagId) return baseTickets;
diff --git a/src/app/(admin)/settings/tags/tags-manager.tsx b/src/app/(admin)/settings/tags/tags-manager.tsx
index f5a1aaf..b8136a4 100644
--- a/src/app/(admin)/settings/tags/tags-manager.tsx
+++ b/src/app/(admin)/settings/tags/tags-manager.tsx
@@ -1,7 +1,7 @@
 "use client";
 
 import { useState } from "react";
-import { Plus, Trash2 } from "lucide-react";
+import { Plus, Star, Trash2 } from "lucide-react";
 import { TAG_COLOR_CLASSES, TAG_COLORS, TAG_COLOR_LABELS } from "@/lib/tags/colors";
 import type { TagDTO, TagColor } from "@/lib/tickets/types";
 
@@ -40,6 +40,18 @@ export function TagsManager({ initialTags }: { initialTags: TagDTO[] }) {
     setTags((prev) => prev.filter((t) => t.id !== id));
   }
 
+  async function handleToggleDefault(tag: TagDTO) {
+    const nextIsDefault = !tag.isDefault;
+    const res = await fetch(`/api/tags/${tag.id}`, {
+      method: "PATCH",
+      headers: { "Content-Type": "application/json" },
+      body: JSON.stringify({ isDefault: nextIsDefault }),
+    });
+    if (!res.ok) return;
+    const { tags: updated } = await res.json();
+    setTags(updated);
+  }
+
   return (
     <div className="flex flex-col gap-4">
       <form onSubmit={handleCreate} className="card flex flex-col gap-3 p-4 sm:flex-row sm:items-end">
@@ -77,12 +89,23 @@ export function TagsManager({ initialTags }: { initialTags: TagDTO[] }) {
 
       {tags.length === 0 && <p className="text-sm text-text-muted">Тегов пока нет.</p>}
 
+      <p className="text-xs text-text-faint">
+        Тег по умолчанию отмечается звёздочкой — он автоматически ставится на каждую новую заявку.
+      </p>
+
       <div className="flex flex-wrap gap-2">
         {tags.map((tag) => (
           <span
             key={tag.id}
             className={`flex items-center gap-1.5 rounded-full px-3 py-1 text-sm font-medium ${TAG_COLOR_CLASSES[tag.color]}`}
           >
+            <button
+              onClick={() => handleToggleDefault(tag)}
+              className="opacity-60 hover:opacity-100"
+              title={tag.isDefault ? "Убрать как тег по умолчанию" : "Сделать тегом по умолчанию"}
+            >
+              <Star size={12} fill={tag.isDefault ? "currentColor" : "none"} />
+            </button>
             {tag.name}
             <button onClick={() => handleDelete(tag.id)} className="opacity-60 hover:opacity-100">
               <Trash2 size={12} />
diff --git a/src/app/api/tags/[id]/route.ts b/src/app/api/tags/[id]/route.ts
index 807ca0b..f25919c 100644
--- a/src/app/api/tags/[id]/route.ts
+++ b/src/app/api/tags/[id]/route.ts
@@ -1,8 +1,25 @@
 export const runtime = "nodejs";
 
 import { NextResponse } from "next/server";
+import { z } from "zod";
 import { requireSession } from "@/lib/auth/require";
-import { deleteTag } from "@/lib/tickets/service";
+import { deleteTag, setDefaultTag } from "@/lib/tickets/service";
+
+const patchSchema = z.object({ isDefault: z.boolean() });
+
+export async function PATCH(request: Request, { params }: { params: Promise<{ id: string }> }) {
+  const { session, response } = await requireSession();
+  if (!session) return response;
+
+  const { id } = await params;
+  const parsed = patchSchema.safeParse(await request.json().catch(() => null));
+  if (!parsed.success) {
+    return NextResponse.json({ error: "Invalid input" }, { status: 400 });
+  }
+
+  const tags = await setDefaultTag(parsed.data.isDefault ? id : null);
+  return NextResponse.json({ tags });
+}
 
 export async function DELETE(_request: Request, { params }: { params: Promise<{ id: string }> }) {
   const { session, response } = await requireSession();
diff --git a/src/lib/db/migrations/0008_quick_ultragirl.sql b/src/lib/db/migrations/0008_quick_ultragirl.sql
new file mode 100644
index 0000000..be695ee
--- /dev/null
+++ b/src/lib/db/migrations/0008_quick_ultragirl.sql
@@ -0,0 +1 @@
+ALTER TABLE `tags` ADD `is_default` integer DEFAULT false NOT NULL;
\ No newline at end of file
diff --git a/src/lib/db/migrations/meta/0008_snapshot.json b/src/lib/db/migrations/meta/0008_snapshot.json
new file mode 100644
index 0000000..9d0b30c
--- /dev/null
+++ b/src/lib/db/migrations/meta/0008_snapshot.json
@@ -0,0 +1,1050 @@
+{
+  "version": "6",
+  "dialect": "sqlite",
+  "id": "8c9be6b6-e2ab-486c-bc14-3ab2d96a7525",
+  "prevId": "f3f7178d-b3ff-4333-af59-11273f1c5d36",
+  "tables": {
+    "attachments": {
+      "name": "attachments",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "message_id": {
+          "name": "message_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "filename": {
+          "name": "filename",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "mime_type": {
+          "name": "mime_type",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "size_bytes": {
+          "name": "size_bytes",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "storage_key": {
+          "name": "storage_key",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "content_id": {
+          "name": "content_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "attachments_message_id_messages_id_fk": {
+          "name": "attachments_message_id_messages_id_fk",
+          "tableFrom": "attachments",
+          "tableTo": "messages",
+          "columnsFrom": [
+            "message_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "canned_responses": {
+      "name": "canned_responses",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "title": {
+          "name": "title",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "body": {
+          "name": "body",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "customers": {
+      "name": "customers",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "display_name": {
+          "name": "display_name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "email": {
+          "name": "email",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "telegram_chat_id": {
+          "name": "telegram_chat_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "portal_token": {
+          "name": "portal_token",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {
+        "customers_telegram_chat_id_unique": {
+          "name": "customers_telegram_chat_id_unique",
+          "columns": [
+            "telegram_chat_id"
+          ],
+          "isUnique": true
+        },
+        "customers_portal_token_unique": {
+          "name": "customers_portal_token_unique",
+          "columns": [
+            "portal_token"
+          ],
+          "isUnique": true
+        }
+      },
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "ldap_config": {
+      "name": "ldap_config",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "host": {
+          "name": "host",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "port": {
+          "name": "port",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": 389
+        },
+        "use_tls": {
+          "name": "use_tls",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "bind_dn": {
+          "name": "bind_dn",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "bind_password_enc": {
+          "name": "bind_password_enc",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "base_dn": {
+          "name": "base_dn",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "user_filter": {
+          "name": "user_filter",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'(mail={{email}})'"
+        },
+        "list_filter": {
+          "name": "list_filter",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'(objectClass=person)'"
+        },
+        "default_role": {
+          "name": "default_role",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'agent'"
+        },
+        "enabled": {
+          "name": "enabled",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "verified_at": {
+          "name": "verified_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "mailbox_config": {
+      "name": "mailbox_config",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "imap_host": {
+          "name": "imap_host",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "imap_port": {
+          "name": "imap_port",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": 993
+        },
+        "smtp_host": {
+          "name": "smtp_host",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "smtp_port": {
+          "name": "smtp_port",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": 587
+        },
+        "user": {
+          "name": "user",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "password_enc": {
+          "name": "password_enc",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "allow_insecure_tls": {
+          "name": "allow_insecure_tls",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "enabled": {
+          "name": "enabled",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "verified_at": {
+          "name": "verified_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "messages": {
+      "name": "messages",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "ticket_id": {
+          "name": "ticket_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "author_type": {
+          "name": "author_type",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "author_id": {
+          "name": "author_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "author_name": {
+          "name": "author_name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "body": {
+          "name": "body",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "body_html": {
+          "name": "body_html",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "direction": {
+          "name": "direction",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "visibility": {
+          "name": "visibility",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'public'"
+        },
+        "email_message_id": {
+          "name": "email_message_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "messages_ticket_id_tickets_id_fk": {
+          "name": "messages_ticket_id_tickets_id_fk",
+          "tableFrom": "messages",
+          "tableTo": "tickets",
+          "columnsFrom": [
+            "ticket_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "push_subscriptions": {
+      "name": "push_subscriptions",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "user_id": {
+          "name": "user_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "endpoint": {
+          "name": "endpoint",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "p256dh": {
+          "name": "p256dh",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "auth": {
+          "name": "auth",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {
+        "push_subscriptions_endpoint_unique": {
+          "name": "push_subscriptions_endpoint_unique",
+          "columns": [
+            "endpoint"
+          ],
+          "isUnique": true
+        }
+      },
+      "foreignKeys": {
+        "push_subscriptions_user_id_users_id_fk": {
+          "name": "push_subscriptions_user_id_users_id_fk",
+          "tableFrom": "push_subscriptions",
+          "tableTo": "users",
+          "columnsFrom": [
+            "user_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "sessions": {
+      "name": "sessions",
+      "columns": {
+        "token_hash": {
+          "name": "token_hash",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "user_id": {
+          "name": "user_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "expires_at": {
+          "name": "expires_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "sessions_user_id_users_id_fk": {
+          "name": "sessions_user_id_users_id_fk",
+          "tableFrom": "sessions",
+          "tableTo": "users",
+          "columnsFrom": [
+            "user_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "tags": {
+      "name": "tags",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "name": {
+          "name": "name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "color": {
+          "name": "color",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'accent'"
+        },
+        "is_default": {
+          "name": "is_default",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {
+        "tags_name_unique": {
+          "name": "tags_name_unique",
+          "columns": [
+            "name"
+          ],
+          "isUnique": true
+        }
+      },
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "telegram_config": {
+      "name": "telegram_config",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "bot_token_enc": {
+          "name": "bot_token_enc",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "bot_username": {
+          "name": "bot_username",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "enabled": {
+          "name": "enabled",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": false
+        },
+        "verified_at": {
+          "name": "verified_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "ticket_tags": {
+      "name": "ticket_tags",
+      "columns": {
+        "ticket_id": {
+          "name": "ticket_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "tag_id": {
+          "name": "tag_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "ticket_tags_ticket_id_tickets_id_fk": {
+          "name": "ticket_tags_ticket_id_tickets_id_fk",
+          "tableFrom": "ticket_tags",
+          "tableTo": "tickets",
+          "columnsFrom": [
+            "ticket_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        },
+        "ticket_tags_tag_id_tags_id_fk": {
+          "name": "ticket_tags_tag_id_tags_id_fk",
+          "tableFrom": "ticket_tags",
+          "tableTo": "tags",
+          "columnsFrom": [
+            "tag_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {
+        "ticket_tags_ticket_id_tag_id_pk": {
+          "columns": [
+            "ticket_id",
+            "tag_id"
+          ],
+          "name": "ticket_tags_ticket_id_tag_id_pk"
+        }
+      },
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "tickets": {
+      "name": "tickets",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "subject": {
+          "name": "subject",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "status": {
+          "name": "status",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'new'"
+        },
+        "priority": {
+          "name": "priority",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'normal'"
+        },
+        "channel": {
+          "name": "channel",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "customer_id": {
+          "name": "customer_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "assignee_id": {
+          "name": "assignee_id",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "last_message_at": {
+          "name": "last_message_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        },
+        "updated_at": {
+          "name": "updated_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {},
+      "foreignKeys": {
+        "tickets_customer_id_customers_id_fk": {
+          "name": "tickets_customer_id_customers_id_fk",
+          "tableFrom": "tickets",
+          "tableTo": "customers",
+          "columnsFrom": [
+            "customer_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "cascade",
+          "onUpdate": "no action"
+        },
+        "tickets_assignee_id_users_id_fk": {
+          "name": "tickets_assignee_id_users_id_fk",
+          "tableFrom": "tickets",
+          "tableTo": "users",
+          "columnsFrom": [
+            "assignee_id"
+          ],
+          "columnsTo": [
+            "id"
+          ],
+          "onDelete": "set null",
+          "onUpdate": "no action"
+        }
+      },
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "users": {
+      "name": "users",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "email": {
+          "name": "email",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "password_hash": {
+          "name": "password_hash",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "name": {
+          "name": "name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "role": {
+          "name": "role",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'agent'"
+        },
+        "auth_source": {
+          "name": "auth_source",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "'local'"
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {
+        "users_email_unique": {
+          "name": "users_email_unique",
+          "columns": [
+            "email"
+          ],
+          "isUnique": true
+        }
+      },
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    },
+    "widget_sites": {
+      "name": "widget_sites",
+      "columns": {
+        "id": {
+          "name": "id",
+          "type": "text",
+          "primaryKey": true,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "site_key": {
+          "name": "site_key",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "name": {
+          "name": "name",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false
+        },
+        "allowed_origin": {
+          "name": "allowed_origin",
+          "type": "text",
+          "primaryKey": false,
+          "notNull": false,
+          "autoincrement": false
+        },
+        "enabled": {
+          "name": "enabled",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": true
+        },
+        "created_at": {
+          "name": "created_at",
+          "type": "integer",
+          "primaryKey": false,
+          "notNull": true,
+          "autoincrement": false,
+          "default": "(unixepoch('subsec') * 1000)"
+        }
+      },
+      "indexes": {
+        "widget_sites_site_key_unique": {
+          "name": "widget_sites_site_key_unique",
+          "columns": [
+            "site_key"
+          ],
+          "isUnique": true
+        }
+      },
+      "foreignKeys": {},
+      "compositePrimaryKeys": {},
+      "uniqueConstraints": {},
+      "checkConstraints": {}
+    }
+  },
+  "views": {},
+  "enums": {},
+  "_meta": {
+    "schemas": {},
+    "tables": {},
+    "columns": {}
+  },
+  "internal": {
+    "indexes": {}
+  }
+}
\ No newline at end of file
diff --git a/src/lib/db/migrations/meta/_journal.json b/src/lib/db/migrations/meta/_journal.json
index b230d00..05ad199 100644
--- a/src/lib/db/migrations/meta/_journal.json
+++ b/src/lib/db/migrations/meta/_journal.json
@@ -57,6 +57,13 @@
       "when": 1787124609684,
       "tag": "0007_neat_archangel",
       "breakpoints": true
+    },
+    {
+      "idx": 8,
+      "version": "6",
+      "when": 1787126651618,
+      "tag": "0008_quick_ultragirl",
+      "breakpoints": true
     }
   ]
 }
\ No newline at end of file
diff --git a/src/lib/db/schema.ts b/src/lib/db/schema.ts
index 2e8a77e..074215d 100644
--- a/src/lib/db/schema.ts
+++ b/src/lib/db/schema.ts
@@ -205,6 +205,10 @@ export const tags = sqliteTable("tags", {
   color: text("color", { enum: ["accent", "success", "warning", "info", "rose", "danger"] })
     .notNull()
     .default("accent"),
+  // At most one tag has this set (enforced in service.ts's setDefaultTag,
+  // not at the schema level) — auto-attached to every ticket the moment
+  // it's created, across every channel (email/telegram/widget/manual).
+  isDefault: integer("is_default", { mode: "boolean" }).notNull().default(false),
   createdAt: timestamps.createdAt,
 });
 
diff --git a/src/lib/tickets/service.ts b/src/lib/tickets/service.ts
index 1072688..9f4034d 100644
--- a/src/lib/tickets/service.ts
+++ b/src/lib/tickets/service.ts
@@ -89,7 +89,7 @@ async function getTagsForTickets(ticketIds: string[]): Promise<Map<string, TagDT
 
   for (const row of rows) {
     const list = map.get(row.ticketId) ?? [];
-    list.push({ id: row.tag.id, name: row.tag.name, color: row.tag.color });
+    list.push({ id: row.tag.id, name: row.tag.name, color: row.tag.color, isDefault: row.tag.isDefault });
     map.set(row.ticketId, list);
   }
   return map;
@@ -158,6 +158,13 @@ async function appendMessage(params: {
     }));
   }
 
+  if (params.ticketIsNew) {
+    const defaultTagId = await getDefaultTagId();
+    if (defaultTagId) {
+      await db.insert(ticketTags).values({ ticketId: params.ticket.id, tagId: defaultTagId });
+    }
+  }
+
   const ticket = await touchTicket(params.ticket.id, { lastMessageAt: new Date() });
   const name = await customerName(ticket.customerId);
   const ticketTagsList = await getTagsForTicket(ticket.id);
@@ -685,7 +692,7 @@ export async function deleteCannedResponse(id: string) {
 
 export async function listTags(): Promise<TagDTO[]> {
   const rows = await db.query.tags.findMany({ orderBy: tagsTable.name });
-  return rows.map((r) => ({ id: r.id, name: r.name, color: r.color }));
+  return rows.map((r) => ({ id: r.id, name: r.name, color: r.color, isDefault: r.isDefault }));
 }
 
 export async function createTag(name: string, color: TagDTO["color"]) {
@@ -697,6 +704,20 @@ export async function deleteTag(id: string) {
   await db.delete(tagsTable).where(eq(tagsTable.id, id));
 }
 
+/** At most one default at a time — pass null to clear it entirely. */
+export async function setDefaultTag(id: string | null): Promise<TagDTO[]> {
+  await db.update(tagsTable).set({ isDefault: false }).where(eq(tagsTable.isDefault, true));
+  if (id) {
+    await db.update(tagsTable).set({ isDefault: true }).where(eq(tagsTable.id, id));
+  }
+  return listTags();
+}
+
+async function getDefaultTagId(): Promise<string | null> {
+  const row = await db.query.tags.findFirst({ where: eq(tagsTable.isDefault, true) });
+  return row?.id ?? null;
+}
+
 /** Full replace — the ticket ends up tagged with exactly this set. */
 export async function setTicketTags(ticketId: string, tagIds: string[]): Promise<TagDTO[]> {
   await db.delete(ticketTags).where(eq(ticketTags.ticketId, ticketId));
diff --git a/src/lib/tickets/types.ts b/src/lib/tickets/types.ts
index d3d1212..1c07131 100644
--- a/src/lib/tickets/types.ts
+++ b/src/lib/tickets/types.ts
@@ -10,6 +10,7 @@ export interface TagDTO {
   id: string;
   name: string;
   color: TagColor;
+  isDefault: boolean;
 }
 
 export interface TicketDTO {