MVP-1: helpdesk core with dashboard, Telegram channel, customer portal

Next.js 16 + Drizzle/SQLite (matching ~/project-claude conventions), SSE-based
realtime updates, admin dashboard with status columns, ticket thread view,
Telegram long-polling integration (inbound + outbound), token-based customer
portal, Docker Compose packaging.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH

.gitignore

@@ -0,0 +1,40 @@
+# dependencies
+/node_modules
+/.pnp
+.pnp.*
+.yarn/*
+!.yarn/patches
+!.yarn/plugins
+!.yarn/releases
+!.yarn/versions
+
+# testing
+/coverage
+
+# next.js
+/.next/
+/out/
+
+# production
+/build
+
+# misc
+.DS_Store
+*.pem
+
+# debug
+npm-debug.log*
+yarn-debug.log*
+yarn-error.log*
+.pnpm-debug.log*
+
+# env files (can opt-in for committing if needed)
+.env*
+!.env.example
+
+# app data (SQLite db, WAL files)
+/data/
+
+# typescript
+*.tsbuildinfo
+next-env.d.ts