MVP-1: helpdesk core with dashboard, Telegram channel, customer portal

Next.js 16 + Drizzle/SQLite (matching ~/project-claude conventions), SSE-based
realtime updates, admin dashboard with status columns, ticket thread view,
Telegram long-polling integration (inbound + outbound), token-based customer
portal, Docker Compose packaging.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH

src/app/api/tickets/route.ts

@@ -0,0 +1,35 @@
+export const runtime = "nodejs";
+
+import { NextResponse } from "next/server";
+import { z } from "zod";
+import { requireSession } from "@/lib/auth/require";
+import { listTickets, createManualTicket } from "@/lib/tickets/service";
+
+export async function GET() {
+  const { session, response } = await requireSession();
+  if (!session) return response;
+
+  const tickets = await listTickets();
+  return NextResponse.json({ tickets });
+}
+
+const createSchema = z.object({
+  subject: z.string().min(1).max(200),
+  body: z.string().min(1).max(10_000),
+  customerName: z.string().min(1).max(200),
+  customerEmail: z.string().email().optional(),
+});
+
+export async function POST(request: Request) {
+  const { session, response } = await requireSession();
+  if (!session) return response;
+
+  const body = await request.json().catch(() => null);
+  const parsed = createSchema.safeParse(body);
+  if (!parsed.success) {
+    return NextResponse.json({ error: "Invalid input" }, { status: 400 });
+  }
+
+  const result = await createManualTicket(parsed.data);
+  return NextResponse.json(result, { status: 201 });
+}