MVP-1: helpdesk core with dashboard, Telegram channel, customer portal
Next.js 16 + Drizzle/SQLite (matching ~/project-claude conventions), SSE-based realtime updates, admin dashboard with status columns, ticket thread view, Telegram long-polling integration (inbound + outbound), token-based customer portal, Docker Compose packaging. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
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@@ -0,0 +1,15 @@
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import Database from "better-sqlite3";
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import { drizzle } from "drizzle-orm/better-sqlite3";
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import path from "node:path";
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import fs from "node:fs";
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import * as schema from "./schema";
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const dataDir = process.env.DATA_DIR ?? path.join(process.cwd(), "data");
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fs.mkdirSync(dataDir, { recursive: true });
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const sqlite = new Database(path.join(dataDir, "db.sqlite"));
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sqlite.pragma("journal_mode = WAL");
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sqlite.pragma("foreign_keys = ON");
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export const db = drizzle(sqlite, { schema });
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export type DB = typeof db;
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@@ -0,0 +1,65 @@
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CREATE TABLE `customers` (
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`id` text PRIMARY KEY NOT NULL,
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`display_name` text NOT NULL,
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`email` text,
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`telegram_chat_id` text,
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`portal_token` text NOT NULL,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL
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);
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--> statement-breakpoint
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CREATE UNIQUE INDEX `customers_telegram_chat_id_unique` ON `customers` (`telegram_chat_id`);--> statement-breakpoint
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CREATE UNIQUE INDEX `customers_portal_token_unique` ON `customers` (`portal_token`);--> statement-breakpoint
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CREATE TABLE `messages` (
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`id` text PRIMARY KEY NOT NULL,
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`ticket_id` text NOT NULL,
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`author_type` text NOT NULL,
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`author_id` text,
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`author_name` text NOT NULL,
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`body` text NOT NULL,
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`direction` text NOT NULL,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL,
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FOREIGN KEY (`ticket_id`) REFERENCES `tickets`(`id`) ON UPDATE no action ON DELETE cascade
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);
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--> statement-breakpoint
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CREATE TABLE `sessions` (
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`token_hash` text PRIMARY KEY NOT NULL,
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`user_id` text NOT NULL,
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`expires_at` integer NOT NULL,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL,
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FOREIGN KEY (`user_id`) REFERENCES `users`(`id`) ON UPDATE no action ON DELETE cascade
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);
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--> statement-breakpoint
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CREATE TABLE `telegram_config` (
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`id` text PRIMARY KEY NOT NULL,
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`bot_token_enc` text NOT NULL,
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`bot_username` text,
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`enabled` integer DEFAULT false NOT NULL,
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`verified_at` integer,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL
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);
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--> statement-breakpoint
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CREATE TABLE `tickets` (
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`id` text PRIMARY KEY NOT NULL,
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`subject` text NOT NULL,
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`status` text DEFAULT 'new' NOT NULL,
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`priority` text DEFAULT 'normal' NOT NULL,
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`channel` text NOT NULL,
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`customer_id` text NOT NULL,
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`assignee_id` text,
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`last_message_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL,
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`updated_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL,
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FOREIGN KEY (`customer_id`) REFERENCES `customers`(`id`) ON UPDATE no action ON DELETE cascade,
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FOREIGN KEY (`assignee_id`) REFERENCES `users`(`id`) ON UPDATE no action ON DELETE set null
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);
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--> statement-breakpoint
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CREATE TABLE `users` (
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`id` text PRIMARY KEY NOT NULL,
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`email` text NOT NULL,
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`password_hash` text NOT NULL,
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`name` text NOT NULL,
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`role` text DEFAULT 'agent' NOT NULL,
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`created_at` integer DEFAULT (unixepoch('subsec') * 1000) NOT NULL
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);
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--> statement-breakpoint
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CREATE UNIQUE INDEX `users_email_unique` ON `users` (`email`);
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@@ -0,0 +1,448 @@
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{
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"version": "6",
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"dialect": "sqlite",
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"id": "32259727-b523-472c-96c8-bf1260f7ac56",
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"prevId": "00000000-0000-0000-0000-000000000000",
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"tables": {
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"customers": {
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"name": "customers",
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"columns": {
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"id": {
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"name": "id",
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"type": "text",
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"primaryKey": true,
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"notNull": true,
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"autoincrement": false
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},
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"display_name": {
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"name": "display_name",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"email": {
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"name": "email",
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"type": "text",
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"primaryKey": false,
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"notNull": false,
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"autoincrement": false
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},
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"telegram_chat_id": {
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"name": "telegram_chat_id",
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"type": "text",
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"primaryKey": false,
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"notNull": false,
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"autoincrement": false
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},
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"portal_token": {
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"name": "portal_token",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"created_at": {
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"name": "created_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": "(unixepoch('subsec') * 1000)"
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}
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},
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"indexes": {
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"customers_telegram_chat_id_unique": {
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"name": "customers_telegram_chat_id_unique",
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"columns": [
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"telegram_chat_id"
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],
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"isUnique": true
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},
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"customers_portal_token_unique": {
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"name": "customers_portal_token_unique",
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"columns": [
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"portal_token"
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],
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"isUnique": true
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}
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},
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"foreignKeys": {},
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"compositePrimaryKeys": {},
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"uniqueConstraints": {},
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"checkConstraints": {}
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},
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"messages": {
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"name": "messages",
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"columns": {
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"id": {
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"name": "id",
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"type": "text",
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"primaryKey": true,
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"notNull": true,
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"autoincrement": false
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},
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"ticket_id": {
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"name": "ticket_id",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"author_type": {
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"name": "author_type",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"author_id": {
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"name": "author_id",
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"type": "text",
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"primaryKey": false,
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"notNull": false,
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"autoincrement": false
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},
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"author_name": {
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"name": "author_name",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"body": {
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"name": "body",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"direction": {
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"name": "direction",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"created_at": {
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"name": "created_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": "(unixepoch('subsec') * 1000)"
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}
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},
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"indexes": {},
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"foreignKeys": {
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"messages_ticket_id_tickets_id_fk": {
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"name": "messages_ticket_id_tickets_id_fk",
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"tableFrom": "messages",
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"tableTo": "tickets",
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"columnsFrom": [
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"ticket_id"
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],
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"columnsTo": [
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"id"
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],
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"onDelete": "cascade",
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"onUpdate": "no action"
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}
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},
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"compositePrimaryKeys": {},
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"uniqueConstraints": {},
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"checkConstraints": {}
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},
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"sessions": {
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"name": "sessions",
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"columns": {
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"token_hash": {
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"name": "token_hash",
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"type": "text",
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"primaryKey": true,
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"notNull": true,
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"autoincrement": false
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},
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"user_id": {
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"name": "user_id",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"expires_at": {
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"name": "expires_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"created_at": {
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"name": "created_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": "(unixepoch('subsec') * 1000)"
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}
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},
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"indexes": {},
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"foreignKeys": {
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"sessions_user_id_users_id_fk": {
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"name": "sessions_user_id_users_id_fk",
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"tableFrom": "sessions",
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"tableTo": "users",
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"columnsFrom": [
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"user_id"
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],
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"columnsTo": [
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"id"
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],
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"onDelete": "cascade",
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"onUpdate": "no action"
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}
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},
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"compositePrimaryKeys": {},
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"uniqueConstraints": {},
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"checkConstraints": {}
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},
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"telegram_config": {
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"name": "telegram_config",
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"columns": {
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"id": {
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"name": "id",
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"type": "text",
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"primaryKey": true,
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"notNull": true,
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"autoincrement": false
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},
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"bot_token_enc": {
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"name": "bot_token_enc",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"bot_username": {
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"name": "bot_username",
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"type": "text",
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"primaryKey": false,
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"notNull": false,
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"autoincrement": false
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},
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"enabled": {
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"name": "enabled",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": false
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},
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"verified_at": {
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"name": "verified_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": false,
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"autoincrement": false
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},
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"created_at": {
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"name": "created_at",
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"type": "integer",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": "(unixepoch('subsec') * 1000)"
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}
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},
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"indexes": {},
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"foreignKeys": {},
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"compositePrimaryKeys": {},
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"uniqueConstraints": {},
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"checkConstraints": {}
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},
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"tickets": {
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"name": "tickets",
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"columns": {
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"id": {
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"name": "id",
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"type": "text",
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"primaryKey": true,
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"notNull": true,
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"autoincrement": false
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},
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"subject": {
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"name": "subject",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false
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},
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"status": {
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"name": "status",
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"type": "text",
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"primaryKey": false,
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"notNull": true,
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"autoincrement": false,
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"default": "'new'"
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},
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"priority": {
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"name": "priority",
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"type": "text",
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"primaryKey": false,
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||||
"notNull": true,
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||||
"autoincrement": false,
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"default": "'normal'"
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||||
},
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"channel": {
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||||
"name": "channel",
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||||
"type": "text",
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||||
"primaryKey": false,
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||||
"notNull": true,
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"autoincrement": false
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||||
},
|
||||
"customer_id": {
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||||
"name": "customer_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
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||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"assignee_id": {
|
||||
"name": "assignee_id",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": false,
|
||||
"autoincrement": false
|
||||
},
|
||||
"last_message_at": {
|
||||
"name": "last_message_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
},
|
||||
"updated_at": {
|
||||
"name": "updated_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {},
|
||||
"foreignKeys": {
|
||||
"tickets_customer_id_customers_id_fk": {
|
||||
"name": "tickets_customer_id_customers_id_fk",
|
||||
"tableFrom": "tickets",
|
||||
"tableTo": "customers",
|
||||
"columnsFrom": [
|
||||
"customer_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "cascade",
|
||||
"onUpdate": "no action"
|
||||
},
|
||||
"tickets_assignee_id_users_id_fk": {
|
||||
"name": "tickets_assignee_id_users_id_fk",
|
||||
"tableFrom": "tickets",
|
||||
"tableTo": "users",
|
||||
"columnsFrom": [
|
||||
"assignee_id"
|
||||
],
|
||||
"columnsTo": [
|
||||
"id"
|
||||
],
|
||||
"onDelete": "set null",
|
||||
"onUpdate": "no action"
|
||||
}
|
||||
},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
},
|
||||
"users": {
|
||||
"name": "users",
|
||||
"columns": {
|
||||
"id": {
|
||||
"name": "id",
|
||||
"type": "text",
|
||||
"primaryKey": true,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"email": {
|
||||
"name": "email",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"password_hash": {
|
||||
"name": "password_hash",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"name": {
|
||||
"name": "name",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false
|
||||
},
|
||||
"role": {
|
||||
"name": "role",
|
||||
"type": "text",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "'agent'"
|
||||
},
|
||||
"created_at": {
|
||||
"name": "created_at",
|
||||
"type": "integer",
|
||||
"primaryKey": false,
|
||||
"notNull": true,
|
||||
"autoincrement": false,
|
||||
"default": "(unixepoch('subsec') * 1000)"
|
||||
}
|
||||
},
|
||||
"indexes": {
|
||||
"users_email_unique": {
|
||||
"name": "users_email_unique",
|
||||
"columns": [
|
||||
"email"
|
||||
],
|
||||
"isUnique": true
|
||||
}
|
||||
},
|
||||
"foreignKeys": {},
|
||||
"compositePrimaryKeys": {},
|
||||
"uniqueConstraints": {},
|
||||
"checkConstraints": {}
|
||||
}
|
||||
},
|
||||
"views": {},
|
||||
"enums": {},
|
||||
"_meta": {
|
||||
"schemas": {},
|
||||
"tables": {},
|
||||
"columns": {}
|
||||
},
|
||||
"internal": {
|
||||
"indexes": {}
|
||||
}
|
||||
}
|
||||
@@ -0,0 +1,13 @@
|
||||
{
|
||||
"version": "7",
|
||||
"dialect": "sqlite",
|
||||
"entries": [
|
||||
{
|
||||
"idx": 0,
|
||||
"version": "6",
|
||||
"when": 1785068349476,
|
||||
"tag": "0000_superb_the_fallen",
|
||||
"breakpoints": true
|
||||
}
|
||||
]
|
||||
}
|
||||
@@ -0,0 +1,99 @@
|
||||
import { sql } from "drizzle-orm";
|
||||
import { sqliteTable, text, integer } from "drizzle-orm/sqlite-core";
|
||||
import crypto from "node:crypto";
|
||||
|
||||
const id = () =>
|
||||
text("id")
|
||||
.primaryKey()
|
||||
.$defaultFn(() => crypto.randomUUID());
|
||||
|
||||
const timestamps = {
|
||||
createdAt: integer("created_at", { mode: "timestamp_ms" })
|
||||
.notNull()
|
||||
.default(sql`(unixepoch('subsec') * 1000)`),
|
||||
updatedAt: integer("updated_at", { mode: "timestamp_ms" })
|
||||
.notNull()
|
||||
.default(sql`(unixepoch('subsec') * 1000)`),
|
||||
};
|
||||
|
||||
/** Agents and admins — the people who work tickets. */
|
||||
export const users = sqliteTable("users", {
|
||||
id: id(),
|
||||
email: text("email").notNull().unique(),
|
||||
passwordHash: text("password_hash").notNull(),
|
||||
name: text("name").notNull(),
|
||||
role: text("role", { enum: ["admin", "agent"] })
|
||||
.notNull()
|
||||
.default("agent"),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
|
||||
export const sessions = sqliteTable("sessions", {
|
||||
// primary key is the SHA-256 hash of the raw session token — the raw
|
||||
// token only ever lives in the client's httpOnly cookie.
|
||||
tokenHash: text("token_hash").primaryKey(),
|
||||
userId: text("user_id")
|
||||
.notNull()
|
||||
.references(() => users.id, { onDelete: "cascade" }),
|
||||
expiresAt: integer("expires_at", { mode: "timestamp_ms" }).notNull(),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
|
||||
/** People who file tickets — identified by whichever channel they came in on. */
|
||||
export const customers = sqliteTable("customers", {
|
||||
id: id(),
|
||||
displayName: text("display_name").notNull(),
|
||||
email: text("email"),
|
||||
telegramChatId: text("telegram_chat_id").unique(),
|
||||
// Bearer token embedded in the customer's portal link — long, random,
|
||||
// unguessable. Grants access to only this customer's tickets.
|
||||
portalToken: text("portal_token")
|
||||
.notNull()
|
||||
.unique()
|
||||
.$defaultFn(() => crypto.randomBytes(32).toString("base64url")),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
|
||||
export const tickets = sqliteTable("tickets", {
|
||||
id: id(),
|
||||
subject: text("subject").notNull(),
|
||||
status: text("status", { enum: ["new", "open", "pending", "closed"] })
|
||||
.notNull()
|
||||
.default("new"),
|
||||
priority: text("priority", { enum: ["low", "normal", "high", "urgent"] })
|
||||
.notNull()
|
||||
.default("normal"),
|
||||
channel: text("channel", { enum: ["telegram", "portal", "manual"] }).notNull(),
|
||||
customerId: text("customer_id")
|
||||
.notNull()
|
||||
.references(() => customers.id, { onDelete: "cascade" }),
|
||||
assigneeId: text("assignee_id").references(() => users.id, { onDelete: "set null" }),
|
||||
lastMessageAt: integer("last_message_at", { mode: "timestamp_ms" })
|
||||
.notNull()
|
||||
.default(sql`(unixepoch('subsec') * 1000)`),
|
||||
...timestamps,
|
||||
});
|
||||
|
||||
export const messages = sqliteTable("messages", {
|
||||
id: id(),
|
||||
ticketId: text("ticket_id")
|
||||
.notNull()
|
||||
.references(() => tickets.id, { onDelete: "cascade" }),
|
||||
authorType: text("author_type", { enum: ["customer", "agent", "system"] }).notNull(),
|
||||
// References customers.id or users.id depending on authorType; null for system messages.
|
||||
authorId: text("author_id"),
|
||||
authorName: text("author_name").notNull(),
|
||||
body: text("body").notNull(),
|
||||
direction: text("direction", { enum: ["in", "out"] }).notNull(),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
|
||||
/** Single-row-ish config for the Telegram channel (one bot per deployment). */
|
||||
export const telegramConfig = sqliteTable("telegram_config", {
|
||||
id: id(),
|
||||
botTokenEnc: text("bot_token_enc").notNull(),
|
||||
botUsername: text("bot_username"),
|
||||
enabled: integer("enabled", { mode: "boolean" }).notNull().default(false),
|
||||
verifiedAt: integer("verified_at", { mode: "timestamp_ms" }),
|
||||
createdAt: timestamps.createdAt,
|
||||
});
|
||||
Reference in new issue
Block a user