Count agent workload stats across all statuses, sorted by count

The "agent workload" chart on the stats page only counted non-closed
tickets. Now it counts every ticket regardless of status and sorts
agents descending by count, so the busiest agent (by total ticket
volume, not just currently-open) shows first.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_012o9j9RezxbZVKQMrB7oRLY

src/app/(admin)/stats/page.tsx

@@ -28,7 +28,7 @@ export default async function StatsPage() {
 
   const stats = await getStatsOverview();
   const maxChannelCount = Math.max(...Object.values(stats.channelCounts), 1);
-  const maxAgentWorkload = Math.max(...stats.agentWorkload.map((a) => a.openCount), 1);
+  const maxAgentWorkload = Math.max(...stats.agentWorkload.map((a) => a.ticketCount), 1);
 
   return (
     <div>
@@ -89,7 +89,7 @@ export default async function StatsPage() {
         </div>
 
         <div className="card p-4 lg:col-span-2">
-          <h2 className="mb-3 text-sm font-semibold text-text-muted">Загрузка агентов (открытые заявки)</h2>
+          <h2 className="mb-3 text-sm font-semibold text-text-muted">Заявки по агентам (все статусы)</h2>
           {stats.agentWorkload.length === 0 ? (
             <p className="text-sm text-text-faint">Пока нет данных.</p>
           ) : (
@@ -98,7 +98,7 @@ export default async function StatsPage() {
                 <HorizontalBar
                   key={agent.name}
                   label={agent.name}
-                  value={agent.openCount}
+                  value={agent.ticketCount}
                   max={maxAgentWorkload}
                   colorClass="bg-chart-1"
                 />

src/lib/tickets/service.ts

@@ -705,7 +705,7 @@ export interface StatsOverview {
   statusCounts: Record<TicketStatus, number>;
   channelCounts: Record<TicketChannel, number>;
   ticketsPerDay: { label: string; count: number }[];
-  agentWorkload: { name: string; openCount: number }[];
+  agentWorkload: { name: string; ticketCount: number }[];
 }
 
 /**
@@ -771,20 +771,20 @@ export async function getStatsOverview(): Promise<StatsOverview> {
       : null;
 
   const agents = await listAgents();
-  const openCountByAgent = new Map<string, number>();
-  let unassignedOpen = 0;
+  const ticketCountByAgent = new Map<string, number>();
+  let unassignedCount = 0;
   for (const t of allTickets) {
-    if (t.status === "closed") continue;
     if (t.assigneeId) {
-      openCountByAgent.set(t.assigneeId, (openCountByAgent.get(t.assigneeId) ?? 0) + 1);
+      ticketCountByAgent.set(t.assigneeId, (ticketCountByAgent.get(t.assigneeId) ?? 0) + 1);
     } else {
-      unassignedOpen += 1;
+      unassignedCount += 1;
     }
   }
-  const agentWorkload = agents.map((a) => ({ name: a.name, openCount: openCountByAgent.get(a.id) ?? 0 }));
-  if (unassignedOpen > 0) {
-    agentWorkload.push({ name: "Не назначено", openCount: unassignedOpen });
+  const agentWorkload = agents.map((a) => ({ name: a.name, ticketCount: ticketCountByAgent.get(a.id) ?? 0 }));
+  if (unassignedCount > 0) {
+    agentWorkload.push({ name: "Не назначено", ticketCount: unassignedCount });
   }
+  agentWorkload.sort((a, b) => b.ticketCount - a.ticketCount);
 
   return {
     totalTickets: allTickets.length,