Reuses the existing portal-token/SSE mechanism (customers.portalToken,
/api/portal/events) for anonymous widget visitors instead of building a
parallel auth system. Public API: session bootstrap + messages endpoint,
both scoped by a non-secret siteKey with optional origin allowlist.
Embeddable script (public/widget.js) is a small self-contained vanilla JS
file: floating button + iframe kept mounted for a live SSE connection,
with a postMessage bridge for the unread badge. Admin UI at
Settings -> Виджет manages sites and shows the embed snippet.
Also generalized recordTelegramInboundMessage -> recordChatInboundMessage
(channel param) since Telegram and the widget need the identical
find-or-create-open-ticket heuristic.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
client.idle() resolves on re-idle/connection events, not per new message —
new mail is signaled via the 'exists' event while IDLE is active. The
previous loop awaited idle() expecting it to return per message, so new
mail was only ever caught on the very first pass. Also made unseen-message
processing resilient to a message vanishing between search and fetch
(handle one UID at a time, each in its own try/catch) and added logging
to make the pipeline observable.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
Inbound mail on support@top-sysops.ru creates/updates tickets in realtime
(IMAP IDLE, not polling). Replies thread via In-Reply-To/References against
stored Message-IDs, falling back to the customer's open ticket. Mailbox
credentials configured and encrypted via Settings -> Почта, same pattern as
the Telegram channel. TLS verification is opt-in-skippable per mailbox
(mail.top-sysops.ru's cert is currently expired; LAN-only server).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
ogrechkoandClaude Sonnet 5