Reuses the existing portal-token/SSE mechanism (customers.portalToken,
/api/portal/events) for anonymous widget visitors instead of building a
parallel auth system. Public API: session bootstrap + messages endpoint,
both scoped by a non-secret siteKey with optional origin allowlist.
Embeddable script (public/widget.js) is a small self-contained vanilla JS
file: floating button + iframe kept mounted for a live SSE connection,
with a postMessage bridge for the unread badge. Admin UI at
Settings -> Виджет manages sites and shows the embed snippet.
Also generalized recordTelegramInboundMessage -> recordChatInboundMessage
(channel param) since Telegram and the widget need the identical
find-or-create-open-ticket heuristic.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
Inbound mail on support@top-sysops.ru creates/updates tickets in realtime
(IMAP IDLE, not polling). Replies thread via In-Reply-To/References against
stored Message-IDs, falling back to the customer's open ticket. Mailbox
credentials configured and encrypted via Settings -> Почта, same pattern as
the Telegram channel. TLS verification is opt-in-skippable per mailbox
(mail.top-sysops.ru's cert is currently expired; LAN-only server).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01QcXH24ky6zjk2UyK5oZUPH
ogrechkoandClaude Sonnet 5